The Buyer has the right to return ordered goods within 14 (fourteen) days as from receipt of the goods and get back any paid money within 30 (thirty) days (except transport costs related to return of the goods).
Returned goods must not be opened and must be in their original packaging.
If upon receipt of good, the Buyer discovers that wrong or defective goods have been delivered to the Buyer or the goods are delivered to the Buyer in a poor condition and not in a closed package, the Buyer is to immediately contact a representative of the Seller by e-mailing email@example.com
The Seller is liable for the goods purchased by the Buyer during transport of such goods. Upon receipt of the goods, the risk of damage or loss of the goods is transferred to the Buyer.
The repayment term starts upon return of unsuitable goods to the Seller who has thereat received and reviewed such goods.
To return goods, a corresponding e-mail is to be sent to firstname.lastname@example.org containing the following information: name of the Buyer, returned goods, order number, reason for returning the goods, and bank account number to which the relevant money is to be returned.